Privacy Policy for Website
For your convenience, we have provided a translation of this page below. This translation is for informational purposes only, and the binding version of this page is the German version.
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Introduction
With the following privacy policy, we would like to inform you about the types of your personal data (hereinafter also referred to as "data") that we process, for what purposes, and to what extent.

This privacy policy applies to all processing of personal data carried out by us in connection with the use of our website, the provision of services on mobile applications and external online presences (e.g., social media profiles, hereinafter also "online offerings"), as well as pre-contractual contact. The terms used are not gender-specific.
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Controller
HealthCaters GmbH
Stresemannstr. 123
c/o WeWork
10963 Berlin
Germany

Authorized representative: Tatyana Eliseeva
Email address: tatyana.eliseeva@healthcaters.ai
Contact data protection officer: dataprivacy@healthcaters.ai
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General Information on Data Processing

Scope of Data Processing

We generally only process personal data of our users to the extent necessary to provide a functional website and our content and services. The processing of personal data of our users regularly takes place only with the user's consent. An exception applies in cases where obtaining prior consent is not possible for practical reasons and the processing of data is permitted by law.

As part of our processing of personal data, it happens that the data is transmitted to other entities or companies and disclosed to them. In such cases, we comply with legal requirements and conclude appropriate agreements to protect your data with the recipients of your data.

Legal Basis for Processing

Where we obtain consent from the data subject for processing personal data, Article 6(1)(a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis. For the processing of personal data necessary for the performance of a contract to which the data subject is party, Article 6(1)(b) GDPR serves as the legal basis. This also applies to processing operations necessary for carrying out pre-contractual measures.

Where processing of personal data is necessary for compliance with a legal obligation to which our company is subject, Article 6(1)(c) GDPR serves as the legal basis.

In the event that vital interests of the data subject or another natural person necessitate the processing of personal data, Article 6(1)(d) GDPR serves as the legal basis.

If the processing is necessary to safeguard a legitimate interest of our company or a third party and the interests, fundamental rights, and freedoms of the data subject do not override the first-mentioned interest, Article 6(1)(f) GDPR serves as the legal basis for processing.

Storage Period and Data Deletion

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Storage may also take place if this has been provided for by the European or national legislator in EU regulations, laws, or other provisions to which the controller is subject. Data will also be blocked or deleted when a storage period prescribed by the mentioned standards expires, unless there is a necessity for further storage of the data for contract conclusion or contract fulfillment.
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Overview of Processing
The following overview summarizes the types of data processed and the purposes of their processing and refers to the data subjects.

4.1. Provision of the Website and Cookies

Scope of Data Processing

Each time our website is accessed, our system automatically collects information (so-called server log files) from the computer system of the accessing computer. Furthermore, our website uses cookies. Cookies are text files that contain data from visited websites or domains and are stored by a browser on the user's computer. A cookie primarily serves to store information about a user during or after their visit within an online offering. The stored information may include, for example, language settings on a website, login status, or the point at which a video was watched. When a user accesses a website, a cookie can be stored on the user's operating system. In general, cookies enable unique identification when revisiting the website.

The following categories of persons are affected by this data processing:
The following data is collected:
Data is transmitted to the following recipients outside our organization:

Legal Basis and Purpose of Data Processing

The temporary storage and processing of this data is necessary to enable the provision of the website to the user. The user's IP address must be stored for the duration of the session. Further storage and processing takes place to ensure the functionality of the website, for the purpose of technical optimization of the website, or to ensure the information technology security of our systems (e.g., to prevent overloading during DDoS attacks). These purposes constitute the legitimate interest according to Article 6(1)(f) GDPR.

The purpose of using technically necessary cookies is to enable users to use websites. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change. The use of analysis cookies is for the purpose of improving the quality of our website and its content. Through analysis cookies, we learn how the website is used and can thus continuously optimize our offering.

When accessing our website, the user is informed about the use of cookies for analysis purposes and their consent to the processing of personal data used in this context is obtained. In this context, reference is also made to this privacy policy.

The legal basis for processing personal data using cookies for analysis purposes is Article 6(1)(a) GDPR when the user has given their consent. The legal basis for processing personal data using technically necessary cookies is otherwise Article 6(1)(f) GDPR.

Storage Duration and Objection

The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. In the case of data collection for the provision of the website, this is the case shortly after the end of a session. Data processing for the provision of the website is essential for the operation of the website. Consequently, there is no possibility of objection on the part of the user.

Cookies are stored on the user's computer and transmitted by it to our site. Therefore, users have full control over the use of cookies. By changing the browser settings, the storage of cookies can be deactivated or restricted. Already stored cookies can be deleted at any time, including automatically. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent.

4.2. Contact Form and Sales Communication

Scope of Data Processing

A contact form is available on our website which can be used for electronic contact. If a customer contacts us in this or other ways (e.g., email), data is stored and processed as follows.

The following categories of persons are affected by this data processing:
The following data is collected:
Data is transmitted to the following recipients outside our organization:

Legal Basis and Purpose of Data Processing

The storage and processing of data from contact inquiries is carried out for the purpose of continuing further (sales) communication. Furthermore, data processing also serves the purpose of preventing misuse of the contact form and ensuring the security of our information technology systems. In the case of contact by email, this also constitutes the legitimate interest in processing the data.

The legal basis for processing data is Article 6(1)(a) GDPR when the user has given consent. The legal basis for processing data transmitted in the course of sending an email is Article 6(1)(f) GDPR. If the email contact aims at concluding a contract, the additional legal basis for processing is Article 6(1)(b) GDPR.

Storage Duration and Objection

The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. For personal data from the contact form input mask and those sent by email, this is the case when the respective communication with the partner has ended. They have the right to revoke consent given at any time or to object to sales communication at any time. After revocation or objection, we may store the data necessary to prove consent for up to three years based on our legitimate interests before deleting it. The processing of this data is limited to the purpose of possible defense against claims.
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Rights of Data Subjects
If personal data concerning you is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller.

Right to Information

You can request confirmation from the controller as to whether personal data concerning you is being processed by us. If such processing is taking place, you can request information from the controller about the following:
Furthermore, you have the right to request information about whether personal data concerning you is transferred to a third country. In this context, you can request to be informed about the appropriate safeguards pursuant to Article 46 GDPR in connection with the transfer.

Right to Rectification

You have the right to rectification and/or completion if the processed personal data concerning you is incorrect or incomplete. The controller must carry out the rectification without delay.

Right to Restriction of Processing

You may request the restriction of processing of personal data concerning you under the following conditions:
If the processing of personal data concerning you has been restricted, this data may - apart from being stored - only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another person or for reasons of important public interest. If the restriction of processing has been restricted according to the above conditions, you will be informed by the controller before the restriction is lifted.

Right to Erasure

You can request that the controller delete personal data concerning you without delay, and the controller is obliged to delete this data without delay if one of the following reasons applies:

If the controller has made the personal data concerning you public and is obliged to delete it pursuant to Article 17(1) GDPR, they shall take appropriate measures, including technical measures, taking into account available technology and implementation costs, to inform controllers processing the personal data that you as the data subject have requested the deletion of all links to this personal data or copies or replications of this personal data.If the controller has made personal data concerning you public and is obliged to erase it pursuant to Art. 17(1) GDPR, the controller shall take reasonable steps, including technical measures, taking into account available technology and implementation costs, to inform controllers processing the personal data that you, as the data subject, have requested the erasure of all links to such personal data or of copies or replications of such personal data.

The right to erasure does not exist to the extent that processing is necessary

Right to Notification

If you have exercised the right to rectification, erasure or restriction of processing against the controller, they are obliged to notify all recipients to whom the personal data concerning you has been disclosed of this rectification or erasure of data or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients by the controller.

Right to Data Portability

You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided, provided that:
In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. The freedoms and rights of other persons must not be impaired by this. The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Right to Object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is based on Article 6(1)(e) or (f) GDPR.

The controller will no longer process the personal data concerning you unless they can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defense of legal claims.

If personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing. If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

You have the right to revoke your data protection consent at any time. The revocation of consent does not affect the lawfulness of processing based on consent before its revocation.

Right to Complain to a Supervisory Authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78 GDPR.
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Updates to the Privacy Policy
We ask you to regularly inform yourself about the content of our privacy policy. We adapt the privacy policy as soon as changes in legal provisions or in the data processing we carry out make this necessary. We will inform you as soon as the changes require an act of cooperation on your part or other individual notification.
Published: July 2025